General Terms and Conditions (GTC)
Last update : September 2024
Welcome to the Haensel Leith Collection website. Please read these General Terms and Conditions (GTC) carefully before finalizing your order. By accessing and using this site, you agree to be bound by these terms and conditions.
1. Purpose
These terms and conditions define the rights and obligations of the parties in the context of the online sale of works of art on the Collection Haensel Leith website.
2. Artwork information
The works of art presented on our site are described and reproduced as accurately as possible. However, variations in color perception may occur depending on the equipment used by the user.
3. Controls
Order process: Orders can be placed directly on the site using the order form.
Order confirmation: Once your order has been confirmed, you will receive a confirmation email containing the details of your purchase.
Availability of works: Our works are offered while stocks last. In case of unavailability after the order, we will inform you by email as soon as possible.
4. Awards
Price display: Artwork prices are quoted in [local currency] and include all taxes (VAT included).
Delivery charges: Delivery charges are extra and will be indicated before the order is validated.
Price changes: We reserve the right to change prices at any time, but works will be invoiced on the basis of the rates in force at the time the order is validated.
5. Terms of payment
Payment methods accepted: Credit card and Apple Pay
Secure payment: We use a secure payment platform (Stripe) to guarantee the security of your transactions.
Payment terms: The total amount of the order must be paid at the time the order is placed for it to be validated.
6. Delivery
Delivery times: Delivery times vary according to destination. In general, works are delivered within 5 working days of payment confirmation.
Delivery methods: Deliveries are made to the address indicated by the customer at the time of ordering.
Delivery problems: In the event of late or damaged delivery, please contact us within 10 days of receipt so that we can file a claim with the carrier.
7. Right of withdrawal
Withdrawal period: You have 14 days from receipt of the work to exercise your right of withdrawal without having to justify your decision or pay any penalties.
Return policy: In the event of retraction, you must inform us in writing (email) and return the work in its original condition, with certificates of authenticity, at your own expense.
Return shipping: Return shipping costs are at the customer's expense.
Refunds: Refunds will be made within 14 days of receipt of the returned artwork, provided it is in its original condition.
8. Warranties
Conformity: The works sold are guaranteed to conform to the description given on the site. In the event of proven non-conformity, we will exchange or reimburse the work concerned.
Legal warranties: You benefit from the legal warranties of conformity and hidden defects provided for by current legislation.
9. Liability
We undertake to take all necessary care in the implementation of the sale and delivery of works of art. However, we cannot be held liable in the event of force majeure or unforeseeable and insurmountable events beyond our control (carrier delays, etc.).
10. Intellectual Property
The works of art sold on the site as well as all the elements present on the site (texts, images, graphics, etc.) are protected by copyright and intellectual property laws. Any unauthorized reproduction or use is strictly prohibited.
11. Protection of Personal Data
The information collected at the time of ordering is processed within the framework of order management and is intended for the exclusive use of Collection Haensel Leith. In accordance with regulations, you have the right to access, rectify and delete your personal data.
12. Contact
If you have any questions about these terms and conditions, please contact us:
By email: contact@collection-haensel-leith.com